Refund Policy for Closed Wallet System

As defined by the Reserve Bank of India (RBI) guidelines, a closed wallet system refers to a type of prepaid payment instrument (PPI) issued by a company exclusively for use within its ecosystem. Such wallets are primarily designed to facilitate transactions within the issuer's platform. The key features of a closed wallet system are as follows:

1. Restricted Usage:
   Funds in a closed wallet can only be used for purchasing goods or services directly from the wallet issuer. Users cannot make payments to external merchants, transfer funds to other users, or withdraw the balance into a bank account.

2. No Cash Withdrawals:
   Withdrawals in cash are not permitted. The wallet balance is restricted to specific use cases, such as availing of services or purchasing products offered by the issuer.

3. No Interoperability:
   Closed wallets do not interact with other payment systems. Funds cannot be transferred from a closed wallet to an open or semi-closed wallet or to bank accounts.

4. RBI Authorization:
   Since these wallets operate solely within the issuer's ecosystem and lack transferability, they are not required to obtain RBI authorization as PPIs. However, the issuer must comply with applicable laws to ensure customer protection.

Overview

At MCS Cargar Private Limited., we are committed to providing a seamless and transparent experience for users of our EV charging platform. This refund policy outlines the conditions under which refunds can be requested, the process for submitting a refund request, and the timelines for resolution.

Eligibility for Refunds

Refunds from the Sole Charge will be considered under the following circumstances:

1. Technical Errors:
   If a charging session is interrupted or fails due to technical malfunctions at the charging station, resulting in the user being charged more than the actual usage.

2. Incorrect Charges:
   If a billing error occurs, leading to the user being overcharged for a charging session.

Non-Refundable Situations

Refunds will not be issued under the following conditions:

• Change of Mind:
  Refunds are not applicable for unused wallet balances if the user decides to discontinue using the Sole Charge service or app.

Refund Request Process

1. Submission:
   Users must submit a refund request within 7 days of the disputed charging session. Requests can be sent to info@cargar.in, including details such as the date, time, and location of the session, along with a brief description of the issue.

2. Verification:
   Upon receiving the request, Sole Charge will review transaction records, technical logs, and other relevant information to verify the claim.

3. Decision Notification:
   A decision on the refund request will be communicated to the user via email within 10 business days of submission. If approved, the refund will be credited to the user’s wallet within the next 7 business days.

Refund Methods

1. Wallet Refunds:
   Refunds, once approved, will be credited to the user’s Sole Charge Wallet. The refunded amount can be utilized for future charging sessions.

2. No Cash Refunds:
   Refunds will only be processed as wallet credits. No direct cash refunds or bank transfers will be issued.

Contact Information

For further assistance regarding this refund policy, users may reach out to our customer support team:

• Email: info@cargar.in

• Helpline: +91 7490887019

Policy Updates

Sole Charge reserves the right to revise or modify this refund policy at any time. Updates will be communicated to users via the Sole Charge app.

Governing Law

This refund policy is governed by the laws of India. Any disputes arising from this policy shall fall under the jurisdiction of courts in Ahmedabad, India.