Privacy Policy of MCS CARGAR Pvt. Ltd. (Sole Charge App)
Overview
Please read our Privacy Policy and Terms & Conditions carefully before using our app. By clicking “I agree” or accessing the application (“App”), you confirm that you have read, understood, and agreed to these policies and terms.
By accessing this App, you consent to the terms outlined in this policy. Your submission of information to MCS CARGAR Pvt. Ltd. (“CARGAR”) signifies your approval for the processing of such information as described in this policy.
At CARGAR, protecting user privacy is our priority. We are committed to safeguarding the personal information (“Information”) of users and visitors of the Sole Charge App by implementing reasonable measures.
This policy outlines how information is processed, stored, and accessed to meet lawful and contractual obligations with Sole Charge or as required during routine operations. It describes how we collect, use, and disclose Information shared by or gathered from individuals.
Applicability
This policy applies to all users of the Sole Charge App.
User Consent
Our Privacy Policy (“Policy”) may change at any time without prior notice. It is your responsibility to periodically review this Policy to stay informed of any updates.
If you disagree with these terms, you must not use or access the Web or App. By continuing to use the Web or App, you consent to the collection, use, and disclosure of your Information as outlined in this Policy.
Data Collection Practices
When you use our App, we collect and store personal and vehicle-related data to provide a safe, efficient, and personalized experience. This enables us to deliver services and features tailored to your preferences.
Sole Charge collects personal details like your email address, name, and photo when you create an account. While some parts of our App may be accessible without registration, certain features require you to register. By clicking “I agree” or accessing the Web or App, you allow Sole Charge to use your contact details to send notifications, updates, news, or offers based on your activities and preferences.
Purpose of Data Processing
Sole Charge collects and uses Information, including personally identifiable details and activity data, for purposes such as:
Improving Services: Providing enhanced services and features tailored to your needs.
Development and Optimization: Improving and optimizing existing features and services.
Usage Insights: Analyzing user activity within the App.
Issue Resolution: Resolving technical or service-related issues.
Policy Compliance: Ensuring adherence to company policies and terms.
Communication: Sending updates, offers, or details about new features and services.
Fraud Prevention: Detecting and preventing fraudulent activities and misuse.
Information Sharing: Providing product details or interactive services via email or postal mail upon request.
Feedback: Collecting user feedback to improve our services.
Order Management: Processing and managing user orders or applications.
Obligation Fulfilment: Administering and meeting contractual obligations.
Anticipating Issues: Identifying and resolving potential service issues.
Service Design: Developing services aligned with user preferences.
Request Handling: Responding to inquiries and enhancing operations and services.
Subscription Management: Enabling users to subscribe to news and updates from Sole Charge.
Disclosure of Information
Sole Charge prioritizes privacy and does not disclose personally identifiable information (e.g., Name, Email address, Photo) to third parties under any circumstances. User privacy remains a top priority.
Third-Party Websites and Services
Our App may include links to external websites, which may collect your personal information. Use these links at your own discretion and risk. Sole Charge is not responsible for the privacy practices or content of third-party websites linked from our platform.
Data Security Measures
We implement reasonable security measures to protect the Information under our control from loss, misuse, and unauthorized access. Once your data is in our possession, we adhere to strict protocols to safeguard its integrity.
Advertising and Marketing Practices
We may collaborate with third-party advertising companies to display ads on our WApp. These companies might use data regarding your visits to various websites (excluding personal details like Name, Address, Email address, or Photo) to provide ads tailored to your interests.
User Rights to Withdraw Consent
Users have the option to opt out of receiving non-essential communications, including promotional messages, after creating an account.
Account Cancellation, Data Deletion, and Information Retention
If you wish to cancel your account or request that we stop using your data for services, contact Sole Charge at info@cargar.in. We will retain your Protected Information and Usage Information (e.g., geo-location) while your account is active and as necessary for service provision.
After account termination, we may retain Protected and Usage Information (e.g., geo-location, trip history, transaction history) to meet legal and regulatory requirements, resolve disputes, investigate fraud, enforce agreements, and for other legitimate business purposes.
Over time, your data may be anonymized and aggregated for analytical purposes. We will delete your data once it is no longer needed for services or legitimate business purposes in line with this Policy, Terms & Conditions, and applicable regulations.